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 If your BlueCastBox does not connect to the internet or the server control panel here are some some troubleshooting tips:

PLEASE NOTE : OUR SYSTEMS DO NOT WORK IN REAL TIME ! YOU MUST WAIT AT LEAST 15 MIN FOR UPDATES TO ARRIVE AT YOUR BOX!

Tips

• Your BlueCastBox must be connected directly to the router, not to a pc or computer that has internet connectivety
  
• Your router must provide DHCP addressing (most routers provide this by default)
  
• ProxiBlaster uses the following Ports 25,110,80,443
  
• You can set the BlueCastBox as DMZ if your router is blocking your BlueCastBox
• Your BlueCastBox can work behind a firewall but will need port forwarding or UPnP settings changed in the firewall
  
• Your BlueCastBox can work behind a proxy server but will require special settings
  

 For any special settings conditions please submit a support ticket with the following:

1. BlueCastBox id number (5 digit id number found on the warrantee tag)
   
2. the make and model of the router or firewall you are using
   

 our support team will be happy to work to resolve the issue.